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    FAQ

    Q: How to Place an Order at onepoint.pk?

    Ans: Shop online at onepoint.pk with confidence and ease.

    Create or sign into your onepoint.pk  account.

    • Find the item(s) you wish to order using the Search bar or select a department from the navigation box on the left side of the home screen
    • Add your item(s) to the cart
    • Review your cart by selecting the Cart icon in the upper-right corner of one point.pk page or select View Cart after adding an item to your cart
    • (From your cart you can edit item quantities, remove items,)
    • When you're satisfied with the items in your cart, select Proceed Check Out
    • Select a saved shipping address or add a new address
    • Review and select Place Order to complete your order

    Q: When will I be charged?

    Ans: Onepoint accepts  COD(Cash On Delivery) payment method.  As a customer, one of the most significant benefits of COD is that you can pay only after you get the product in hand. In that way, there is no risk of loss of money. For example, if you pay online beforehand and the seller does not deliver, your hard-earned money gets stuck with the seller. There is no such risk involved when it comes to cash on delivery payments. Feel Free to Order at onepoint , As we care about you.

    Q: How can I Remove an item from cart?

    Ans: If you Want to remove an item from your cart list, it is very simple and easy to do.

    • Go to your cart and there will be an empty check-box left side of every item you added to your cart.
    • Just click on that check-box of the item you want to Remove and then under your items list there is button saying “ Update Shoping CartClick on that Button.
    • Your Item will be Removed.

    Q: How can I get LARGE items home?

    Ans: Most products are flat-packed, making them easy to transport. The onepoint store offers a Home Delivery service if you prefer. Home delivery is not included in the product price.

    Q: Why are IKEA items sometimes out of stock?

    Ans: Every effort is made to maintain the availability of items shown in the catalogue, but due to popularity and supply issues, some products may not always be available. Generally, IKEA can estimate when a product should be back in stock. Because IKEA products are manufactured throughout the world, there are sometimes circumstances which can cause delivery delays.

    Q: Why is my order delayed?

    Ans: Order delays can occur for a variety of reasons; for example, items going out of stock after you place your order. We are doing our best to adjust our course to keep up with the ever-growing demand for popular items. We send order update emails in real-time as inventory and procedures allow.

    New estimated delivery dates are displayed in the order tracker.

    Shipping Delays:

    Carriers can be impacted by varied events in certain areas. Check for known shipping delays in your area.

    Q: What if there is a problem with my order?

    Ans: Though issues with orders are not common, they do happen. We're here to help when things don't quite go as planned.

    If your order is missing an item: Multiple shipments

    If you were sent the wrong item: Wrong item

    If your item arrived in a less-than-satisfactory condition: Damaged, defective, or unsatisfactory

    If your tracking information shows delivery confirmation but you're unable to find your package: Delivered but not received